Nettxio is growing and hiring! Nettxio’s newest office is up and running in Skopje, North Macedonia and we’re hiring Network Analysts. Interested candidates should email CVs to hr@nettxio.com no later than November 20, 2023.
Network Analyst Job Description
- Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams.
- Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact.
- Document all actions in accordance with standard company policies and procedures.
- Notify customer and third-party service providers of issues, outages and remediation status.
- Work with internal and external technical and service teams to create and/or update knowledge base articles.
- Perform basic systems testing and operational tasks.
- Support multiple technical teams in 24 x 7 operational environments with high uptime requirements. Varied shift schedules may include day or evening hours.
- Comprehensive understanding of core services within project.
- Ability to analyze and evaluate networks, identify issues and provide solutions to ensure services are operating efficiently.
Minimum requirements
- English Language Proficiency is Required
- Degree in Engineering or a related field is preferred
- Cisco CCNA/CCNP or Juniper JNCIA/JNCIS certification is preferred
- Proficient in the use of Windows-based computers and related software applications
- Demonstrated competency in one or more related network technologies, as well as hands-on OEM equipment experience
- Demonstrated competency with related technology debug levels and utilities
- Knowledge of data network elements such as IP routers, Ethernet switches, firewalls, etc.
- Knowledge of IPv4 & IPv6 network technologies
What we offer
- Initial introductory training
- Continuous operational support
- Good opportunities for professional development
- Dynamic work atmosphere
About Nettxio
Nettxio’s Professional Services provides world-class customer service and network support to Service Providers and Enterprise Network Customers throughout the world. Our Engineering team members work seamlessly across technologies to provide unmatched value while supporting a diverse environment of networking equipment and topologies. Nettxio’s leadership team is committed to ensuring all engagements are managed with integrity and the trust of our Customers is continually earned by every Nettxio employee.
Nettxio’s employees are empowered, respected and appreciated as they are the driving force behind our operation and the high-value services we provide to our clients.
